This weekend I wrote a letter of complaint to the patient relations at my hospital. Being an advocate on my blog and Instagram can only get you so far. I took the courageous action to share my story with the people who will hopefully really help me make a difference. And it’s only right that I post it here so that it may find whoever needs it and I pray that this continues to find the right people so that this issue is addressed not only in my hospital but in hospitals across the country and maybe even globally.
Dear Patient Relations,
My name is Serenity Kaspar and I am mentally disabled. This means I frequent the ER as a psych patient when I need the extra help. I am an avid mental health advocate and with my latest trip to the ER, I ran across some red flags. I am thankful it was me, and not someone in an unhealthier mindset, who ran into these unsafe situations.
I had a dramatic mental episode on the morning of June 9th, leaving myself and my care team wondering if I had overdosed on one of my medications. I drove myself into the ER, as I have many times before. I know you guys have been rearranging things, and I pray my experience today was simply ironing out the kinks of the new program. If that is the case, I hope this letter helps you adjust the new system. Once I was checked in, I was taken back behind the desk to get my vital signs done, then returned to sit and wait. My first thought I’d like to make is that there was a large number of times that I was moved from room to room and all the standing and sitting was very unwelcomed. I had taken too much medication and I was feeling very sick, as I’d imagine most patients would be feeling given the nature of the emergency room.
When I was finally taken back to a room, I was immediately left alone while the staff member asked a question. I was a psych patient left alone in a room full of chords, medical supplies, and more. Now, given what you have done with the psych ER room remodel, you understand the severity of this mistake. This happened not once, but twice. I was even left alone for a lengthy period of time, plenty of time to do some serious damage. After an EKG, I was left alone again in that new, smaller waiting room area. No one at the desk, nothing. I’d like to note that at this point, I had all my stuff and nothing had been checked. I also had not been asked if I felt like I could keep myself safe or if I still had thoughts of wanting to hurt myself or others. If this had been back when I was at my sickest, I would have had a knife in my bad to cut myself with and I would have lied to the initial staffers. There wasn’t enough of a relationship for me to have felt comfortable sharing, nor for them to know if I was truly safe or not, despite how I may have “seemed.”
When I was taken back into the psych room, I was met with a staff purely made of new people. They were not aware of the rules, when we were allowed, what we could wear… nothing. They weren’t even aware of how everything in the room went. I understand that there are staffing problems, but there should never be exclusively new people staffed in the psych area. I ended up being the one to tell them how certain things went. Again, if I had not been this far into recovery, this would have continued to give me opportunities to lie and get away with things that could compromise my mental and physical health.
Thankfully I am in recovery and was not having current thoughts about hurting myself or others. I want to applaud the hospital for the renovations it made to the psych rooms. They are so much safer, and I rest easier knowing that my fellow mental health patients are safer when they come into the ER.
I also wish that this was the only thing I felt I needed to write about today. I have run into some serious issues in your ER before, when it came to mental health issues. I have had staffers sitting with me and answer my questions about how tall a building needs to be for me to effectively kill myself and sat there while I self harmed. I have had staffers check in on me, find me self harming, tell me not to do it, and then leave again, leaving me to self harm to my heart’s content. These are truly appalling things that I have experienced, and unfortunately, I am not alone in this.
–I then included the text from my previous blog post: The Problem with the ER—
Please take this to heart and get it to the exact right people that can help change this. Don’t make it another email that’s summarized by checking a few boxes.
I am more than willing to talk on the phone and meet with whoever I need to meet with so that this can change. I am willing to do whatever it takes that mental health patients do not need to experience this, and ultimately reject care that has the potential to change their lives.